Application
The terms and conditions contained in this document shall apply to the tour booking concluded between the Company and the undersigned client in respect of the tour, as more fully described in the tour dossier provided to the client on confirmation of the booking.
All references in these terms and conditions to “client” shall include references to an agent of the client, with such changes as the context may require.
Applicable law and jurisdiction
These terms and conditions shall be deemed to have been concluded in Kurunegala, Sri Lanka and shall be interpreted according to the laws of the Democratic Republic of Sri Lanka.
Notwithstanding the aforesaid, the client must at all times comply with the laws, customs, foreign exchange and other regulations of all countries visited on the tour.
Bookings
The Company reserves the right not to confirm the booking until the full amount set out in the invoice received by client is paid and has been received by the Company and all the relevant documentation has been signed and completed in full by the client.Any amendments to, or cancellation of the booking shall be subject to these terms and conditions.
Tour price and payment
While Mango Vacations has utilized its best endeavours to ensure the accuracy of the tour price, such price is subject to change as a result of factors beyond Mango Vacations reasonable control, in which event Mango Vacations shall utilize its best efforts to notify clients of such change as soon as possible.
The tour price and Activity Package includes only those services/items that are included as per the itinerary and the tour dossier, and the client shall be responsible and pay for any additional items where, as required by the Company from time to time, such payment is made either directly to a third party service provider or to the Company for settlement with a third party service provider.
The Company records that prices/charges/tariffs in respect of certain activities forming part of the tour are determined in accordance with the public regulations of a particular country and, accordingly, the Company has no control over any increases in such prices/charges/tariffs, including where such increases are implemented during the tour. The Company accordingly reserves the right, in its sole discretion, to increase the relevant prices/charges/tariffs to account for such increases and/or fluctuations.
The tour price must be paid by not later than 5 days prior to the departure date for the tour, failing which the Company reserves the right to deem the booking as having been cancelled, and to levy the cancellation penalties set out in these terms and conditions.
Deposit and invoicing – All 2021 bookings
A booking is considered confirmed when Mango Vacations sends written confirmation to the agent confirming the booking. Invoices are issued on booking confirmation, 50% payment is required at 05 days prior to departure and full payment is due 02 days prior to the departure date.
Once a Tour Operating Agent confirms a booking they are fully responsible for the entire payment to Mango Vacations.
Payment on a monthly statement can be arranged for larger Tour Operating Agents. This indulgence may not be considered credit (payment in full must be made by the client to the agency before the guests depart on tour as the agency will be liable for the booking and payment thereof) and may be revoked at the discretion of Mango Vacations with immediate effect.
When booking a tour that includes Trekking Permit, immediate payment for the permit is required in order to secure the trekking permit. This payment is non-refundable and is paid directly to the tour operators.
Cost of making changes to the holiday – All 2021 bookings
The Tour Operating Agent should be aware that if a Client wishes to transfer from one tour to another, outside the 05-days prior to departure period, no fee applies.
Changing the date of a tour is completely free of charge.
On a tour, where a Permit is required, the full amount of the permit will be added to the aforementioned fee to move the client (Safari / Trekking permits are not refundable).
In the event that the client joins the tour after the departure date, or leaves before the completion thereof for any reason whatsoever, the client shall not be entitled to any refunds or debates whatsoever from the Company.
Cancellation conditions – All 2021 Bookings
Special Condition for tours that require a Trekking/ Safari Permit: When a client cancels a tour that requires a trekking permit, the permit price is non-refundable and will be forfeited.
Cancellation of Private Groups: Please refer to the cancellation conditions on the individual quotation contract.
Cancellation of a scheduled tour booking must be made in writing and is not effective until such written cancellation is received and acknowledged by Mango Vacations
No cancellation fee is applicable during covid 19
No cancellation fee is applicable to tours cancelled more than 10 Days before Date of Departure (excluding the non-refundable trekking permit)
All cancellations need to be made in writing and confirmed by the Reservations Team by email.
The Company reserves the right, at any time and for any reason, to cancel the tour on notice to the client. In such an event, the Company shall refund the tour price to the client. It is recorded that refund of the tour price as aforesaid shall be the Company’s sole responsibility to the client, and no claim for any damages, however arising, shall accrue against the Company by reason of a cancellation of the tour.
The client acknowledges that the tour is subject to a minimum booking of 1 passengers (including the client). If the minimum booking is not obtained, the Company reserves the right to cancel the tour and refund the tour price to the client, in which event the client shall (for the avoidance of doubt) have no claim for any damages against the Company.
Passports, Visas and other travel papers
It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other required documentation are all in order for the countries to be visited during the tour.
The Company shall not be held liable for any consequences, damages or claims if the client prior does not correctly attend to the client’s documentation and related matters as contemplated herein.
Insurance
Comprehensive travel and cancellation insurance is not mandatory on the tour. It is the client’s responsibility to ensure that he or she has such insurance in place (together with the required paperwork to prove such insurance) before embarking on the tour.
Health
The client accepts that to participate in the tour requires a measure of physical fitness and health and it is the client’s obligation to ensure that he or she is medically fit to embark on the tourPassengers over the age of 70 take responsibility that they are fit enough to travel and may be asked to leave the tour if they are hindering the progress of the tour.
Authority on tour
The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited during the tour.
In addition, the client acknowledges that any disruptive, dangerous or potentially dangerous behavior during the tour shall not be tolerated and that the Company, its employees, representatives, agents and/or contractors being so authorized, reserve the right to exclude the client from the tour at any point therein in such circumstances.
The Company shall not be liable for any costs and/or expenses for the client resulting from exclusion as aforesaid, and the client shall not be entitled to a refund or rebate of the tour price or any additional compensation in such instances.
Marketing
The Company reserves the right to use any photographs and video taken during the tour for use in marketing or any other advertising material, and the client hereby consents to such use. The client further agrees that the Company shall retain copyright over any such photographs and videos taken during the tour and/or used in its brochures and, to the extent necessary, the client hereby assigns copyright in such photographs and/or videos to the Company.
Force Majeure
Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.
Travel Documents
On booking, the client shall be issued with our tour dossier and pre-departure information documents. It is the responsibility of the client to read and understand these documents before travelling.
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